Terms of Service

These Terms of Service ("Terms") are a binding agreement between you ("you," "your," "Operator") and Line and Point LLC ("CloseFlow Ink," "we," "us"), which operates the CloseFlow Ink platform, websites, APIs, and any related mobile applications (collectively, the "Service"). By creating an account, clicking "I agree," or using the Service, you accept these Terms. If you do not agree, do not use the Service.

1. The Service

CloseFlow Ink provides software that helps tattoo artists and studios manage bookings, client communications, scheduling, waivers, payments, and related workflows. We may add, change, or remove features over time. The Service is offered to businesses and professionals for their commercial use.

2. Eligibility & accounts

You must be at least 18 and able to form a binding contract. You are responsible for your account, your login credentials, all activity under your account, and the accuracy of the information you provide. Notify us promptly of any unauthorized use.

3. CloseFlow Ink is a neutral tool, not a party

CloseFlow Ink provides software only. We are not a party to, and do not control, endorse, guarantee, or assume responsibility for:

(a) any agreement, transaction, deposit, or payment between you and your clients (payments are processed by Stripe under Stripe's own terms; CloseFlow Ink does not hold, transmit, or take title to client funds);
(b) any tattoo service, consultation, design, aftercare, waiver, consent form, or health/safety matter;
(c) the conduct, performance, or content of any Operator or client.

You are solely responsible for your own services, your legal and regulatory compliance (including licensing, health, safety, consumer, advertising, communications, and tax laws), your client relationships, and the content of your waivers and consent forms. Any dispute between you and your clients is solely between those parties.

4. Your responsibilities for client data & messaging

When you use CloseFlow Ink to manage your clients, you are the controller of that client data and CloseFlow Ink acts as your processor (see the Privacy Policy and Data Processing Addendum). You represent that you have all rights, notices, and consents required to collect and process your clients' personal data through the Service, including any consent required for SMS/email/Instagram/Facebook messaging and for entering data about minor clients. You are responsible for honoring opt-outs and applicable do-not-contact rules.

5. Use of Artificial Intelligence

The Service includes, and will increasingly include, features that use artificial intelligence and automation (the "AI Features") — for example, features that draft suggested messages to your clients, propose or schedule appointments, and send follow-up communications, including, where you enable them, autonomous actions taken on your behalf.

• The AI Features are tools that assist you; they are not a substitute for your own professional judgment. You are responsible for reviewing AI-generated content and actions before they are relied on or sent, except where you have expressly enabled an automated action and accepted that it may occur without prior review.
• AI output may be inaccurate, incomplete, or inappropriate for a given situation and may reflect limitations of underlying third-party models.
• You remain solely responsible for all communications and bookings made through your account, including those generated or sent with the assistance of the AI Features, and for any disclosures your clients are owed about the use of AI or automated messaging.
• We do not warrant that the AI Features will produce any particular result, accuracy level, or business outcome.

6. No professional advice; AI limitations

CloseFlow Ink and the AI Features do not provide medical, health, legal, tax, or other professional advice, and nothing generated by the Service should be relied upon as such. You must independently verify any information before relying on it or communicating it to a client, and you should direct clients with medical or health questions to a qualified professional. CloseFlow Ink is not responsible for decisions made in reliance on AI-generated output.

6A. AI Assistant — your responsibility, assumption of risk & indemnification

This section supplements Sections 5–6, 11, and 12 for the AI Features.

6A.1 You are the sender. Every message the AI Features draft or send from your account is sent by you, on your own behalf, as the sender and controller of that communication. CloseFlow Ink provides the tool only, is not the sender of those messages, and does not review, endorse, or take responsibility for them (see Section 3).

6A.2 Autonomous mode is opt-in and at your risk. If you enable the AI Features to send messages without your prior review, you accept that messages may be sent from your account that you did not individually approve, and you knowingly assume the risk of doing so. You are responsible for configuring the AI Features, for the AI-disclosure settings you choose for the jurisdictions where your clients are located, for providing human review where these Terms or applicable law require it, and for honoring any client's request to reach a human.

6A.3 Indemnification for the AI acting on your behalf. In addition to Section 12, you will defend, indemnify, and hold harmless CloseFlow Ink and its officers, directors, employees, and agents from any claim, liability, damage, loss, or expense (including reasonable legal fees) arising out of or relating to: (a) any message the AI Features draft or send from your account; (b) the settings, prompts, or instructions you give them; (c) your AI-disclosure choices, or your failure to provide human review or to honor a client's request to reach a human; or (d) your use of the AI Features with a minor, with sensitive personal data, or otherwise contrary to these Terms or applicable law.

6A.4 No guarantee; our liability is limited. The AI Features are provided "AS IS." We do not warrant that their output will be accurate, appropriate, or produce any booking, sale, or business outcome. Subject to Sections 10 and 11, CloseFlow Ink is not liable to you for any AI output, any message sent from your account, or any resulting business outcome, and our total liability remains subject to the cap in Section 11.

7. User Content & Intellectual Property

7.1 Your content. "User Content" means any images (including tattoo reference images and portfolio images), text, designs, and other materials you or your clients upload or transmit through the Service. As between you and us, you retain the ownership rights you hold in your User Content. We do not claim ownership of it.

7.2 License to us. You grant Line and Point LLC a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, store, reproduce, modify (for technical purposes such as resizing), display, and distribute your User Content solely to operate, secure, and improve the Service and to display it to the users and recipients you direct (e.g., an artist a client books with). This license ends when you delete the content or close your account, except for content already shared with others and for legal/backup retention.

7.3 Your representations. For all User Content you or your clients upload, you represent and warrant that: (a) you own it or have all rights, licenses, and permissions needed to upload it and grant the license above; (b) it does not infringe or violate any third party's copyright, trademark, trade dress, right of publicity or privacy, or other right; and (c) it complies with the Acceptable Use Policy and applicable law. Submitting an image as a "reference" does not grant any right to reproduce a third party's protected work.

7.4 No pre-screening. We do not pre-screen User Content and are not obligated to monitor it, but we may remove or disable access to any content under our Copyright/DMCA Takedown Policy or the Acceptable Use Policy.

7.5 AI-generated content. Materials generated by AI without sufficient human authorship may not be eligible for copyright protection; we make no representation that you will own or be able to register copyright in any AI-generated output, and you remain responsible for ensuring its use does not infringe third-party rights.

7.6 Our IP. The Service, its software, design, and branding are owned by CloseFlow Ink and its licensors. Nothing here transfers our IP to you.

7.7 Device access & media you capture or save. Our mobile app may request access to your device's camera, photo library, microphone, and notifications to provide features you initiate — such as taking or attaching reference photos and videos, recording voice notes, and saving an image to your device. We use these only as described in our Privacy Policy, and only when you take the related action. You are solely responsible for ensuring you have all rights and any required consents for any media you capture, upload, or save through the Service.

8. Acceptable Use

You agree not to upload, store, or transmit — and not to permit your clients to upload — any User Content that:

1. infringes a third party's copyright (e.g., copying another artist's original design, a photographer's image, or images pulled from the internet such as Pinterest or social media without permission);
2. infringes or dilutes a trademark, service mark, or brand logo;
3. violates anyone's right of publicity or privacy (e.g., a celebrity's name, photo, or likeness without consent);
4. is unlawful, defamatory, or obscene, or that you lack the right to submit.

You also agree not to misuse the Service to send unlawful or unconsented messages, to generate fake or deceptive reviews or testimonials, to reverse-engineer or overload the Service, or to violate any law. We may remove violating content and suspend or terminate accounts, including under our repeat-infringer policy. Report issues to [email protected].

9. Subscriptions, automatic renewal & cancellation

• Billing. Paid plans are billed on a recurring subscription. Before you provide payment information we disclose the recurring price, billing frequency, term, and that the subscription automatically renews until cancelled.
• Your consent to auto-renewal. By subscribing, you expressly agree that your subscription automatically renews and that we (through our payment processor) will charge your payment method the then-current fee each period unless you cancel before the renewal date.
• Reminders & price changes. We send a renewal reminder at least once a year for annual (or longer) plans; for free trials/promotions longer than 31 days that convert to paid, we notify you before the promo ends; if the price changes we give clear advance notice and how to cancel, in a form you can keep.
• Easy cancellation. You may cancel any time, as easily as you signed up — because you signed up online you can cancel online from account settings using a clearly labeled control, without calls, chats, or extra steps. Cancellation stops future renewals. Access continues to the end of the paid period; we do not provide prorated refunds except where required by law.
• Records. We retain records of your consent to these auto-renewal terms as required by law.

10. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLOSEFLOW DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. We do not warrant any business outcome or any dealing with your clients. Where such laws apply to you, the above applies only to the extent permitted, and your mandatory statutory rights as a consumer are unaffected.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLOSEFLOW WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS. CLOSEFLOW'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD $100.

Carve-outs not limited: nothing limits liability that cannot be limited by law, including for death or personal injury caused by negligence, fraud, gross negligence, or willful misconduct. For consumers, mandatory statutory rights are unaffected. CloseFlow Ink has no liability for the dealings described in Section 3.

12. Indemnification

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless CloseFlow Ink and its officers, directors, employees, and agents from claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to: (a) your User Content; (b) your breach of Section 7.3; (c) your dealings with your clients or third parties; (d) your violation of these Terms or any law; or (e) your violation of any third-party right. For consumer-protected users abroad, this is limited to the extent permitted by local law.

13. Copyright / DMCA

We respond to copyright notices under the DMCA and provide a notice mechanism for EU users under the DSA — see the Copyright/DMCA Takedown Policy. Our Designated Agent and the notice/counter-notice process are described there.

14. Arbitration Agreement & Class-Action Waiver

14.1 Scope. Except as stated in 14.7 (Exceptions) and 14.9 (International Users), you and CloseFlow Ink agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (a "Dispute") will be resolved by binding individual arbitration, not in court — except either party may bring an individual claim in small-claims court.

14.2 Delegation. The arbitrator decides all threshold issues (including the existence, scope, and enforceability of this agreement), except a court decides (a) enforceability of the Class-Action Waiver and (b) any Mass-Filing batching dispute under 14.6.

14.3 Informal resolution first. Before arbitrating, send an individualized Notice of Dispute to [email protected] / Line and Point LLC, 2108 N Street, Sacramento, California, United States, and negotiate in good faith for 60 days; the limitations period is tolled during this time.

14.4 Rules & provider. Arbitration is administered by AAA (American Arbitration Association) under its Consumer Arbitration Rules and Mass Arbitration Supplementary Rules. The parties expressly adopt the provider's mass-arbitration rules in effect at filing.

14.5 Class-Action Waiver. ALL CLAIMS MUST BE BROUGHT INDIVIDUALLY, NOT AS A PLAINTIFF OR MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. If this waiver is unenforceable as to a claim, that claim proceeds in court.

14.6 Mass-Filing / batching. If 25+ similar Notices are filed by coordinated counsel within 90 days, claims are administered in batches of up to 50 (one fee, one arbitrator each); the parties first arbitrate 10 bellwether cases whose outcomes are not binding on others but inform a subsequent global mediation of all remaining claims; limitations are tolled for all queued claimants. (This is the configuration courts uphold; we do not make bellwethers binding or endless.)

14.7 Exceptions. This section does not apply to small-claims actions, IP-enforcement/injunction actions, or any claim that by law cannot be arbitrated pre-dispute.

14.8 30-DAY OPT-OUT. You may opt out within 30 days of first accepting these Terms by emailing [email protected] with your name, account email, and a clear statement that you opt out of arbitration. Opting out does not affect the rest of the Terms and is the only way to opt out.

14.9 International users — see Section 15. Where mandatory local law makes any part of this section unenforceable for a user, that part does not apply to that user; the rest is unaffected.

14.10 Survival & severability. This section survives termination. If any part (other than 14.5) is unenforceable, it is severed and the rest enforced.

15. International users; governing law; severability

15.1 Consumers in the EU/EEA, UK, and other protected jurisdictions. If you use the Service as a consumer resident in the EEA, UK, Switzerland, or a jurisdiction whose mandatory law so requires: (a) the Arbitration Agreement and Class-Action Waiver do not apply to the extent prohibited by your local consumer-protection law; (b) nothing deprives you of mandatory local protections, including the right to bring proceedings in, and have disputes governed by the law of, your country of residence where those rights can't be waived; (c) for UK consumers, the arbitration term is not binding for a pecuniary claim not exceeding the amount under section 91 of the Consumer Rights Act 2015.

15.2 Consumers elsewhere (incl. Latin America). If your local mandatory law prohibits pre-dispute arbitration, class waivers, or exclusive foreign forum/governing-law clauses against consumers (e.g., Brazil, Mexico), those provisions do not apply to you to the extent prohibited, and your local non-waivable rights and courts remain available.

15.3 Business users. If you use the Service in your trade or profession, Sections 14–15 apply in full to the maximum extent permitted.

15.4 Governing law & forum. These Terms and any Dispute are governed by the Federal Arbitration Act (as to arbitrability) and the laws of the State of California, without regard to conflict-of-laws rules, except as required by a consumer's mandatory local law. Subject to Section 14, the state and federal courts in Sacramento County, California have exclusive jurisdiction for permitted court actions, and each party waives any right to a jury trial to the extent permitted by law.

15.5 Severability & no-taint. Each provision is severable; if one is invalid in a jurisdiction or as to a person, the rest (and the same provision elsewhere) stay in force, modified to the minimum extent needed to be valid.

16. Changes to these Terms

We may update these Terms. For material changes (including changes to Section 14), we will give conspicuous notice and, where required, obtain fresh acceptance; continued use after the effective date means you accept the updated Terms. We version and archive each revision.

17. Termination

You may stop using the Service at any time. We may suspend or terminate access for breach of these Terms or for legal/security reasons. Sections that by their nature should survive (3, 6, 6A, 7, 10–15) survive termination.

18. Contact

Line and Point LLC, 2108 N Street, Sacramento, California, United States, [email protected], +1 (408) 509-9767.
EU representative (Art. 27): Not applicable — CloseFlow Ink does not currently maintain an establishment in the EU or UK.
UK representative: Not applicable — CloseFlow Ink does not currently maintain an establishment in the EU or UK.